Understand AI Reply Classification
Sort the inbox faster without reading every thread from scratch. WorkOnward Reach AI classifies replies so you can focus on conversations that need immediate attention.
Before you begin
- Open Outreach > Inbox
- Make sure you have live reply traffic to review
Step by step
- Review the classification badge shown on each reply.
- Filter the inbox by classification to create a focused queue.
- Open the thread and confirm the message intent.
- Reply, close, or route the thread based on the real content.
- Use analytics and inbox review together to improve future campaigns.
What the classifier helps with
- Prioritizing positive replies
- Separating unsubscribe requests from general inbox work
- Identifying out-of-office messages quickly
- Spotting low-value or negative replies without reading every thread in full
What happens next
Classification turns a mixed reply stream into smaller working queues. That makes it easier to move from triage to action while still keeping a human review loop.
Tips
- Read the original thread before responding, even on positive replies
- Use unsubscribe classification as a compliance checkpoint
- Treat unclassified messages as the queue for manual judgment
Next step: Review template generation