Frequently Asked Questions
Find quick answers to the questions teams ask most often when they set up, launch, and scale with WorkOnward Reach.
Setup
How long does it take to get started?
Most teams can move from account creation to a first campaign in well under an hour if mailbox access and contact data are ready.
Do I need to connect a mailbox before using outreach features?
Yes. You need an active mailbox or delivery path before WorkOnward Reach can send real outreach or manage replies properly.
Sending
Can I stop sending after someone replies?
Yes. Campaign settings support Stop on reply, and you can also stop an entire company when one contact replies if your workflow requires it.
Can I exclude unsubscribed or bounced contacts automatically?
Yes. Campaign protection settings can exclude unsubscribed, complained, and bounced contacts from future sends.
Inbox
What is the difference between Outreach Inbox and Chat Inbox?
Outreach Inbox is the structured reply workspace for campaign threads. Chat Inbox is the AI-assisted search and retrieval workspace for conversational mailbox exploration.
Can I reply directly from WorkOnward Reach?
Yes. Outreach Inbox includes a reply composer for responding inside the existing thread.
Analytics
Does the main analytics page show the step funnel?
No. The main analytics page focuses on topline and campaign-level metrics. The step funnel lives on individual campaign detail pages.
Where do I see contact-level campaign activity?
Open Contacts from a campaign row in analytics to use the drilldown modal and contact timeline view.
AI
What happens if AI is not configured?
AI-assisted workflows may stay unavailable or limited until your workspace has the required model configuration.
Is template AI always visible?
Not always. Some template AI workflows are workspace-dependent or gated by configuration.
Compliance
Does WorkOnward Reach handle unsubscribe requests?
Yes. Marketing unsubscribe requests are supported and can suppress future marketing sends automatically.
What should I do if bounce rate rises?
Review list quality, sending volume, and mailbox health immediately. A bounce spike usually points to audience quality or deliverability problems.
What happens next
If you need more detail than the FAQ gives you, move into the topic-specific guides linked throughout the docs.
Tips
- Use the FAQ for quick clarification, then open the deeper how-to page for execution
- Pair FAQ answers with live analytics and inbox review for the clearest picture
Next step: Review the changelog