Update General Settings
Keep workspace basics accurate so everything else inherits the right defaults. General settings control support contact details and the timezone used across your workspace.
Before you begin
- Open Settings
- Make sure you know which support email and timezone your team should use
Step by step
- In Settings, open the General section.
- Enter the Support email your team wants to show and use across the workspace.
- Choose the correct Timezone from the dropdown.
- Review the values for accuracy.
- Click Save changes.
What happens next
The workspace keeps those values available for other parts of WorkOnward Reach, including onboarding defaults, workspace communications, and send-time scheduling context.
Tips
- Use a real shared inbox for support email, not a personal address
- Keep the timezone aligned with your operating hours and send windows
- Recheck timezone before launching campaigns with strict timing rules
Next step: Set sending defaults