Delivery Accounts

Fine-grained control over how your emails are sent. Delivery accounts are send-only connections for when you need a lightweight outbound channel.

When to use delivery accounts

Use delivery accounts when you:

• Need a send-only connection without full inbox access
• Want to use SMTP credentials instead of OAuth
• Have a dedicated sending service separate from your reading mailbox

For most users, a Gmail API mailbox is the better choice since it includes both sending and receiving.

Add a delivery account

1. Navigate to OneBox > Account
2. Click Add Delivery Account
3. Choose the transport type:
   • Gmail SMTP — Send via Gmail’s SMTP server
   • Custom SMTP — Use any SMTP provider
4. Enter your credentials:
   • Email address
   • Password or app-specific password
   • SMTP host and port (for custom SMTP)
5. Click Test Connection to verify
6. Click Save

Test your delivery account

After adding an account, always test it:

1. Click Test next to the account
2. WorkOnward Reach attempts to authenticate and send a test message
3. You’ll see a success or error message

Set a default delivery account

Just like mailboxes, you can set a default delivery account:

1. Find the account in the list
2. Click Set as Default

The default delivery account is used for transactional emails (welcome emails, password resets) unless overridden.

Tips

• Separate outreach from transactional — Use a mailbox for campaign outreach and a delivery account for system emails
• Monitor delivery health — Test connections periodically to catch credential expiration early

Next step: Design email templates