Filter and Narrow the Inbox
Find the right conversations without scanning every reply. WorkOnward Reach’s outreach inbox is filter-first, so you can move quickly by status, classification, and campaign.
Before you begin
- Open Outreach > Inbox
- Make sure you have replies from more than one thread or campaign
Step by step
- Use the view tabs to switch between Open, Unread, All, and Closed.
- Apply a classification filter to focus on a reply type such as Positive or Unsubscribe.
- Use the campaign filter to isolate replies from one campaign.
- Click into a thread once the list is narrowed to the queue you want to work.
- Change filters as your review goal changes throughout the day.
What the current inbox supports
- Status-based queue views
- AI classification filtering
- Campaign-based filtering
- Thread-level context once you open a conversation
The current outreach inbox is designed around structured filters rather than a separate free-text search box. If you need broader mailbox discovery, use Chat Inbox.
What happens next
Once your filters are set, your inbox becomes a focused working queue instead of a full archive. That makes it easier to prioritize replies from live campaigns and high-intent contacts first.
Tips
- Use Unread for quick triage, then move to Open for active work
- Keep campaign filters narrow when monitoring a fresh launch
- Treat Closed as your reference queue, not your daily work queue
Next step: Measure reply impact in analytics